Question 1

What is Krazimo CRM?

Accepted Answer

Krazimo CRM is an AI-powered lead conversion platform. It connects to your Instagram, WhatsApp, Facebook Messenger, and website, then uses AI agents to qualify incoming leads 24/7. Qualified leads are routed to your sales team with full conversation context so they can close faster.

Question 2

What channels does Krazimo CRM support?

Accepted Answer

Krazimo CRM currently supports Instagram DMs, WhatsApp, Facebook Messenger, and website chat/forms. All channels feed into a single unified inbox so your team never has to switch between apps.

Question 3

How does AI lead qualification work?

Accepted Answer

You configure an AI agent with your qualifying criteria — things like budget, timeline, service needed, or any custom questions. When a lead messages you on any connected channel, the AI agent engages them in a natural conversation, asks the right questions, and scores their intent. Qualified leads are automatically moved through your pipeline.

Question 4

Can I use Krazimo CRM with Instagram DMs?

Accepted Answer

Yes. Krazimo CRM connects directly to your Instagram Business account via the Meta API. Once connected, incoming DMs are captured in your inbox and your AI agent can respond and qualify leads automatically.

Question 5

How does the sales handoff work?

Accepted Answer

When a lead reaches a qualification threshold, your sales team gets notified with the full conversation transcript, extracted lead details (budget, needs, timeline), and an intent score. A team member can take over the conversation directly within Krazimo CRM — the lead experiences a seamless transition.

Question 6

Can I customize the AI agent?

Accepted Answer

Yes. You can configure your AI agent with custom qualifying questions, tone of voice, and response guidelines. The agent builder lets you set up the agent conversationally or edit the prompt directly for full control.

Question 7

Is there a free trial?

Accepted Answer

We are currently in early access. Book a demo to see the platform in action and discuss pricing for your business.

Question 8

How is my data protected?

Accepted Answer

All data is stored in encrypted databases on AWS infrastructure. Communications use HTTPS encryption. Channel access tokens are stored securely and refreshed automatically. We follow data minimization principles and you can request deletion of your data at any time.

Question 9

What happens if the AI cannot answer a question?

Accepted Answer

If the AI agent encounters a question outside its configured scope, it gracefully lets the lead know that a team member will follow up. Your team is notified immediately so no lead falls through the cracks.

Question 10

How do I add Krazimo CRM to my website?

Accepted Answer

You can embed a chat widget or lead capture form on your website with a simple code snippet. The widget matches your branding and connects to the same AI agent and pipeline as your social channels.

Frequently asked questions